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I Was doing a deposit and the money and it was stuck and the retained my car
May 27, 2017 02:09:18 PM
In reply to Jhonny, Peabody
Thanks for contacting TD Helps today, Jhonny. We're sorry to hear that you've lost your Debit Card, and we'll be happy to help!
First and foremost, if you have not done so already, we recommend that you contact us immediately to close your debit card for account security. You may do so, 24/7, at 1-888-751-9000. Our Customer Service Representatives will be happy to assist you with closing your debit card.
Our Representatives would also be happy to submit a request to have a new card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days, and will be sent in a plain white envelope for security purposes.
If you have TD Bank Online Banking you may also send us a secure message to request a new debit card. If you have not enrolled, you may do so for free by following this link: https://go.td.com/1lU2qfY. You will need your account number, your email address, and your current TD ATM/Debit card. Since you don't have the card it may be easier to give us a call, 24/7, at 1-800-493-7562 to speak with a Digital Banking Specialist. They may also help you with your card request, but you would of course still have the option to send a Secure Message via your Online Banking.
Once you're successfully enrolled, to send secure messages please select the 'Customer Service' tab and under 'Message Center', then you may click on the 'Send a Message' link. For this particular request, please select 'General Customer Service' for the subject line, and in the 'Comments/Requests' field, please type in your request.
We hope this information was helpful, Jhonny. Enjoy the rest of your day, and have a great holiday weekend!
Customer Service Team, Mount Laurel
May 27, 2017 02:09:54 PM