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October 30, 2014 02:59:00 PM
In reply to samantha, sydney
Thanks for visiting us on TD Helps, Samantha and we're sorry to hear you've encountered some difficulties with your TD Card while in Sydney.
According to your message, it sounds like there may be a temporary hold placed on your card. Please note that this can occur if we didn't receive a notification that you would be using your TD Card outside the United States. Or sometimes, even when a note is already placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To best assist you, we encourage you contacting us by telephone to have the hold removed and your card notated if necessary. To contact Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If you are enrolled for online banking, you may also communicate with us using a secure message via your TD Bank online profile. You can do so by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, you're welcome to use our self-service enrollment option if you have your TD Bank account number, debit card number, Social Security number, and email address. Please begin the enrollment process here:http://bit.ly/1lU2qfY and you'll be able to view your accounts and send a message immediately after enrollment. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If this is regarding a TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
We hope this provides some help. Let us know if you have any other questions. Safe travel!
Colleen B, Mount Laurel
October 30, 2014 05:01:49 PM