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December 23, 2014 09:49:10 AM
In reply to Stacey, Branchurg
Good morning, Stacey, welcome to TD Helps! We are sorry to hear about your experience and would be happy to help point you in the right direction for assistance.
To best assist you, as we need to review this further with you, we encourage you to call our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person during normal lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you are unable to connect via telephone or do not have the time to visit us, we understand! Another option for us to review this further with you is to send us a message via secure message through your TD Online Banking. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. Please find the Customer Service tab and on the left hand side, you should see an option to "Send a Message" located in the Message Center. In your message, please include the dates and the amount of the transaction attempted. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
If you're referring to your TD Credit Card, please connect with a TD Credit Card Specialist 24/7 at 888-561-8861 for further assistance.
We hope you understand that although we would like to assist you directly, we do not have access to your personal account information because this is considered an unsecured forum.
We hope this helps Stacey. Please do no hesitate to let us know if you have any additional questions.
Yen D, Mount Laurel
December 23, 2014 09:54:12 AM