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November 28, 2014 02:06:29 PM
In reply to lyynn, kissimmee
Hi Lyynn and welcome to TD Helps today. We're sorry to hear of any trouble with your debit card and would be glad to get you going in the right direction.
To best assist you with your card, we can recommend a quick call to one of our knowledgeable Banking Specialists 24/7 at 888-751-9000, who will be able to let you know the cause of the decline on your card. Depending on the reason, they should also be able to help you get your card working again during your call. Please note that we would like to assist you here, but cannot access your account information as this is considered an unsecured forum.
If you prefer, you're also invited to any nearby TD Bank Store for assistance. You can also get a new debit card at a Store while you wait if needed. Please see a listing of our Stores nearest you at http://bit.ly/TDStores.
Just in case you're referring to your TD Visa Credit Card, you may contact TD Card Services 24/7 at 888-561-8861 for further assistance.
We hope this helps, Lyynn! Please let us know of any other questions and take care.
Kristen P, Mount Laurel
November 28, 2014 02:17:14 PM