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My debit card was stolen (I live in Spain) and the quickest way to get a replacement is to have one reprinted at a TD Bank branch. Can one of my parents pick one up for me to then mail to me?
Caitlin, Salem, NH
August 15, 2016 03:40:53 PM
In reply to Caitlin, Salem, NH
We're sorry to hear that you've lost your debit card, Caitlin. We'd be glad to discuss this with you.
If you have not done so already, we ask that you contact us directly to close your debit card. You are able to call us from overseas by dialing 856-751-9000 or 215-569-0518 collect from any land line telephone. Once speaking with a Specialist, they will be glad to close your debit card and discuss obtaining a new one.
In order for you to receive a debit card from our Store location, it would be required for you to visit the Store in person to submit your request. We apologize; however, your parents would not be able to submit your request on your behalf. Not to worry, we do have other options for you to obtain a new debit card since you are located overseas.
You are also able to send us a secure message via Online Banking to discuss your debit card. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Caitlin, and have a good day.
Shanika A, Mount Laurel
August 15, 2016 03:41:22 PM