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Why is it that I when I used my card it went threw but then after I checked my account I was in the red so why did my card not get declined when I tried to use it??
Anna, Mount Laurel
July 23, 2016 04:39:01 PM
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In reply to Anna, Mount Laurel
Thanks for stopping by TD Helps, Anna.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you have a Checking account with us and enrolled in TD Debit Card Advance service, we may allow you to authorize one-time debit card purchases or ATM transactions even when you do not have enough money available in your account so you may be able to complete your transaction, but it may result in a fee. In addition, please note that the approval or decline of a transaction will be at the Bank's discretion. The Frequently Asked Questions for this service can be found here: http://bit.ly/1sXNJNf, and you can also find additional details here: http://bit.ly/Yv0ulC. Kindly note that a fee can apply for each item which overdraws the account, and for information on our Fee Schedule, take a look here: http://bit.ly/1cTejgt.
Please know that TD Bank also offers several different overdraft services. For more information to choose which option is the best for you, we invite you to take a look here: http://bit.ly/1AlDFOr.
If you have any additional questions or would like to review this feature in more detail, please contact one of our 24/7 Banking Specialists at 888-751-9000 if. If you can make it into one of our Stores, you can also stop by to discuss it with a Specialist in person. Please find the TD Bank Store closest to you here: http://bit.ly/TDStores.
We hope this information answers your question, Anna. Please let us know if you have any further questions. Have a great rest of the weekend!
Customer Service Team, Mount Laurel
July 23, 2016 04:40:18 PM