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With my card I was bale to get service at a store. When I wanted case from an ATM I couldn't get cash. Why is my card blocked?
Jacques, Ogre, Latvia
April 10, 2015 11:51:30 AM
In reply to Jacques, Ogre, Latvia
Thanks for joining us here at TD Helps, Jacques. We are sorry to hear about your difficulties with your Debit Card and would be glad to help point you in the right direction for assistance.
Before we begin, please understand that as TD Helps is considered an unsecured forum, we do not have access to your account information and we apologize for any inconveniences this may cause.
To best assist you, we ask that you contact us directly as we would need more details and after account verification, we'd be happy to look into this further for you. Seeing the location you are writing from, if you are currently outside the US, please dial 1-856-751-9000 or 1-215-569-0518 via a landline with an operator's assistance. For your convenience, we are available 24/7.
If you are utilizing our TD Online Banking, you may also send us a secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this helps and please do not hesitate to write back should you have any other questions. Have a good weekend.
Yen D, Mount Laurel
April 10, 2015 11:59:07 AM