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April 1, 2015 07:17:27 PM
In reply to Mike, Trenton
Welcome to TD Helps, Mike. We'd be happy to assist with your Debit Card.
A new TD Bank Visa Debit or ATM Card will be issued automatically approximately 3-4 weeks prior to the expiration date. Please note that it is mailed to the current address on file. Your new TD Debit Card should arrive in a plain white envelope for security purposes.
If you have not received your new card yet, or have had an address change and the card has already expired, we ask that you call our Customer Service Line 24/7 at 888-751-9000 so that we can send you a new one. You are also able to visit a TD Store during lobby hours for help. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Another way to contact us is by sending a secure message via Online Banking. To send a secure message, you will need to be enrolled to Online Banking first. If you are not enrolled in Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number, and your e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s). Once you are logged in, you will then select the "Customer Service" tab after you log in. Beneath the section entitled "Message Center" select "Send a Message."
Keep in mind that ATM/Debit Cards can take up to 7-10 business days to be delivered depending on your post office.
We hope this helps, Mike and have a great day!
Megan K, Mount Laurel
April 1, 2015 07:18:04 PM