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I am currently abroad, and my card just stopped working a few days ago. I informed TD that I would be abroad until 21 December and my card has had no problems until just now. I have money in my account, so it's not a lack of funds. I need help figuring out why. I need to fix this ASAP
November 25, 2014 11:26:55 AM
In reply to Amanda, Northampton
Thank you for reaching us on TD Helps, Amanda. We're sorry to hear that your card is not working and we'd be happy to point you in the right direction.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Even though you've done so, sometimes even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States, please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We hope this helps, Amanda and have a good day.
Megan K, Mount Laurel
November 25, 2014 11:27:37 AM