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I’m trying to use my card and it’s saying that I’m unable to.
January 30, 2018 11:37:47 AM
In reply to John, Lynn
Good morning, John, and welcome to TD Helps.
We apologize that you're having trouble making purchases using your card, and we'll be more than happy to connect you with someone who can help.
If your TD Bank Debit Card is being declined, you're more than welcome to connect with one of our Banking Specialist over the phone so that they may review your account with you directly. For your convenience, our Banking Specialist are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000.
If you'd prefer, you're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Just in case you may be having trouble with your TD Bank Credit Card, and not your debit card, we'd like to recommend that you reach out to one of our Credit Card Specialist for further assistance. Credit Card Specialist are also here to help 24 hours a day, 7 days a week, and can be reached by dialing 888-561-8861.
Please know that while we'd like to assist you directly with your concerns, we are unfortunately unable to access your account or personal information as TD Helps is not considered a secure forum. However, we look forward to hearing from you soon, John.
Thanks for stopping by TD Helps, and have a great Tuesday.
Brittany M, Mount Laurel
January 30, 2018 11:38:19 AM