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October 30, 2014 05:45:16 PM
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In reply to Catherine, Tilton
Hi Catherine, thanks for reaching out to us on TD Helps today. We're sorry to hear about the account difficulty you experienced, and would be glad to provide you with some options.
Usually, if you've had unauthorized activity occur on your account, TD Bank is able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to call one of our knowledgeable Banking Specialists about the charges, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
We hope this is the information you needed, Catherine! Let us know what else we can do to help, and take care.
Colleen B, Mount Laurel
October 30, 2014 06:27:09 PM
1 person recommended this