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I know there are funds in the account. Why was the card declined?
August 20, 2017 12:10:48 PM
In reply to Tom, Peru
Thanks for joining us on TD Helps, Tom. We're sorry that your debit card was declined while attempting to make an online purchase.
We'd first like to inform you that we do not have access to your account via TD Helps, as this is not considered a secure forum.
We see that you're writing us from Peru. If you are making a purchase internationally, it's likely that your card was flagged by our fraud prevention team. So that we may take a look at the account, we kindly ask that you give us a call at 888-751-9000, where our Representatives are available to assist 24/7. You may also call collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
We hope to speak with you soon, Tom, so that we can help in removing any possible blocks on your debit card.
Natasha M, Mt. Laurel
August 20, 2017 12:11:49 PM