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katherine, pt pleasant
October 19, 2016 11:49:45 AM
In reply to katherine, pt pleasant
Thank you for visiting TD Helps today, Katherine. We're sorry to hear about your experience and would like to guide you in the right direction for immediate assistance.
If you have not yet done so, we encourage calling us immediately at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to close your debit card for you and have a new one mailed to your address on file. Also, you may visit any TD Bank Store to have your card closed in person. For a listing of TD Bank Stores please visit: https://go.td.com/1f9DSJR. You will be able to obtain a new card at your local TD Bank store instantly. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: https://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center" once you have successfully logged in. If you are enrolled for our BusinessDirect online banking, you may use this link to logon: https://go.td.com/1rvBmq8 and send a secure message.
Since you mentioned that your debit card was stolen, we encourage you to please follow: http://bit.ly/1vB9ou4 for more details on how to prevent Identity Theft.
Let us know if you have any other questions. We hope you have a great day!
Shanika A, Mount Laurel
October 19, 2016 11:50:12 AM