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December 4, 2014 08:01:36 PM
In reply to latrica, Brooklyn
Thanks for connecting with us about this issue, Latrica. We regret to hear about your experience with your card and account, and we would like to let you know that we'll be here to assist you in any way that we can.
If you have not done so already, we recommend contacting us right away to close your debit card for your account security. Our Customer Service Representatives are available 24/7 at 888-751-9000 to assist with this process.
After account verification, our Representatives would be able to review your account and provide you with options regarding any account activity that you didn't approve. We do have a claim process through which we can assist you in recovering funds that may have been lost due to fraud, and although we can't guarantee the outcome, please be assured that TD Bank will work with you to our best ability to assist you during this time.
During your call, you're also welcome to submit a request to have a card mailed to the address we have on file for you.
Or, once your card is closed, if you'd like to obtain a new card sooner, you're welcome to stop by at any TD Bank Store location. A Representative will be more than happy to print one for you while you wait. Please find your nearest TD Bank Store and lobby hours here: http://bit.ly/TDStores.
If by any chance you're referring to your TD Bank Visa Credit Card, please connect with one of our Card Services Specialists 24/7 at 888-561-8861. They'll be able to close your card right away and assist you with any unauthorized activity.
We hope this will help you, Latrica and please don't hesitate to contact us if you have any questions. Take care.
Kristen P, Mount Laurel
December 4, 2014 08:09:34 PM