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My checking account is no longer active and the money in the account is gone
Eli, Pinellas Park
November 30, 2016 10:58:45 AM
Saving & Managing Your Money
In reply to Eli, Pinellas Park
Thanks for joining us on TD Helps, Eli. We'd be happy to point you in the right direction.
We'd like to inform you that in order for an account to be in an active status, activity on the account is needed. If no Customer-initiated activity (deposits, withdrawals, or debit card transactions) occurs on an account, it will be considered "Inactive" after a specified period of time. Checking or Money Market accounts are automatically changed to an "Inactive" status after 6 months of no Customer-initiated activity. Savings accounts are considered inactive after 9 months with no Customer-initiated activity. Once these accounts are in an inactive status, they will be "Dormant" after 3 or 5 years of no activity depending on your region or State.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. For Store hours and locations near you please visit: https://go.td.com/1nq31dc.
Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your personal/account information.
We look forward to hearing from you soon!
Shanika A, Mount Laurel
November 30, 2016 11:01:24 AM