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explain this to me. I had money in my checking to cover all of my expenses and then I was charged a $35.00 over draft fee
November 6, 2015 04:22:36 PM
In reply to Shalon, Allentown
We understand your concern and appreciate you coming to TD helps for assistance, Shalon.
Please understand that although we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. We are more than happy to guide you in the right direction.
To better assist you, we ask you please choose from the following options:
First, you may contact us 24/7 at 888-751-9000, or feel free to visit us during lobby hours to speak with a Customer Service Representative. Upon proper account verification, we will be glad to assist you. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you.
If you are enrolled for online banking, you may also send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you choose this option to communicate with us, you should expect a response within 24 hours. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We hope this helps and please do not hesitate to let us know if you have any other questions.
Justin B, Mount Laurel
November 6, 2015 04:23:20 PM