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My unlimited chequing account shows a balance of $118, but somehow my available balance is only $12. How is this? Why? I need my money!
April 21, 2017 01:30:53 PM
In reply to Tyler, Kitchener
Thanks for contacting TD Helps today, Tyler. We'll be happy to help.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information was helpful, Tyler. Please enjoy the rest of your day, and we hope you have an excellent weekend.
Customer Service Team, Mount Laurel
April 21, 2017 01:31:13 PM