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account. The next two checks, were deposited in the wrong account. ADP can't seem to unravel it and wants a phone number to contact. CAn you give me a number for them so they can call and resolve this? I have tried to resolve this at a local bank, but they called a number and kept being transeferred. Can you give me a direct line to your direct deposit department so ADP can call you directly and get me out of the middle of this.
Nancy, Morris Plains, NJ
December 6, 2017 09:27:20 AM
In reply to Nancy, Morris Plains, NJ
Hi Nancy! Thanks for reaching out to us about this.
It certainly does sound confusing and we'd like to help you get to the bottom of it.
Generally speaking, anytime an ACH credit is issued to an account, it is only credited to the account number on the direct deposit. If your payroll deposit is going to a different account, it is likely that ADP has that account number on the deposit.
There are two instances when we are able to move a direct deposit. The first is by special request from our Customer. This is done only when the account the deposit is being directed to is already closed. The other is when our Fraud Resolution Team has an account restricted. If an account is restricted and being monitored by Fraud, direct deposits and approved payments can be automatically redirected to the new replacement account while our Customer transitions into a new account.
With either of these scenarios we should be able to quickly see evidence of the deposit being presented to the original account first. We'd be happy to take a look for you. For the security of your account, we would not be able to speak with ADP. We can only discuss account information with the authorized signers on an account. If you would like us to speak with ADP, you would also have to be on the call. Once we have you verified and you provide verbal permission for us to release information to the representative from ADP, we can speak with them as long as you remain on the line. Our ACH Department does not have a direct line, but don't worry. Just give us a call at 888-751-9000 and we'd be happy to contact them on your behalf. While we're here to help anytime 24/7, that department is here Monday through Friday during normal business hours, so we recommend calling between 8:30AM to 6:00PM.
As always, you're also welcome to visit us at any local TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope to hear from you soon so we can help to resolve this. Have a great day and Happy Holidays, Nancy!
Candice A, Mount Laurel
December 6, 2017 09:28:54 AM