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my contact phone number is incorrect on the TD app. How do I change it. It is correct in Settings
Marilyn, Longboat Key
December 11, 2017 02:00:38 PM
In reply to Marilyn, Longboat Key
This is a little concerning, Marilyn, and we'd be glad to point you in the right direction.
Based on what you've found while attempting to update your contact information, it sounds as though the incorrect information is associated with Send Money and External transfers.
If this is the case, we recommend reaching out to a Tech Support Specialist so they may update this information discrepancy. You can reach them 24/7 at 800-493-7562.
If you were referring to your phone number not in relation to transfers, you are able to update this information while signed in to Online Banking. You can sign in here: http://go.td.com/1eaISlq. To update your phone number, please select the Customer Service tab followed by Contact Info beneath the heading Update Profile and Preferences.
Please keep in mind that any changes to your address/contact information are usually completed within 2-3 business days.
You may also call a Banking Specialist 24/7 at 888-751-9000 or visit a TD Store to update your address. Take a look at TD Stores in your neighborhood here: http://go.td.com/1f9DSJR.
We hope this clears things up, Marilyn, and have a great day!
Megan K, Mount Laurel
December 11, 2017 02:01:20 PM