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November 8, 2017 11:41:12 AM
In reply to Brenda, Manassas.Virginia
Good morning, Brenda.
We're so sorry to hear that you're having trouble with your card, and we'll be more than happy to help.
As you mentioned that you're having trouble with your TD Bank Credit Card, you're welcome to call 888-561-8861 to speak with one of our Credit Card Specialist, 24 hours a day, 7 days a week.
Just in case you may be having trouble with your TD Bank Debit Card, and not your credit card, you may dial 1-888-751-9000 to speak with one of our Banking Specialist, also 24/7. Similarly, you're also welcome to visit a TD Store location to speak with a Customer Service Representative, during lobby hours, or you may also send us a secure message in regard to your concerns. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we're unable to assist you today; however, please understand that TD Helps is not considered a secure forum of contact, and because of this, we are unfortunately unable to access your account or personal information at this time.
We look forward to hearing from you soon, Brenda. Have a great rest of your day.
Brittany M, Mount Laurel
November 8, 2017 11:41:32 AM