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My daughter ordered something online and her debit card was charged but she didn't receive the product. We have emailed but have gotten no response. Is there any information you may have in regard to the charge?
May 10, 2017 09:18:09 AM
In reply to Wendy, Framingham
We understand your concern, Wendy. We'd be glad to help.
Please know that TD Helps is considered an unsecured forum. Because of this, we are unable to assist you directly as we do not have access to account/personal information.
We recommend that an authorized signer on the account contacts us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Have a good day, Wendy!
Megan K, Mount Laurel
May 10, 2017 09:18:21 AM