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November 23, 2014 12:41:47 PM
In reply to Valerie, Tucson
Thanks for stopping by TD Helps today, Valerie! We're more than happy to point you in the right direction for assistance.
As this question pertains to your debit card specifically, we would need to review this further with you. Please note that we would like to assist you directly; however, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification, they'd be more than happy to review your account with you. Additionally, you may visit any TD Bank Store for assistance with your card. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for online banking, you may also send us a Secure Message so that we can review your account further. To send a secure message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." You are more than welcome to submit your inquiry so that we can review your options with you.
We hope these options are helpful, Valerie! Have a great one.
Kristen P, Mount Laurel
November 23, 2014 12:42:37 PM