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Dale, NJ 08831
October 4, 2016 09:49:04 AM
In reply to Dale, NJ 08831
Welcome to TD Helps and thank you for sending us your question, Dale. We apologize for the inconvenience and would like to offer some suggestions so you may obtain a new debit card as soon as possible.
If your card is expiring, a replacement card is normally mailed to your address on file within 30-45 days prior to the expiration date. It is normally delivered within 7 to 10 business days. Please note that arrival times can vary depending on your postal office.
As you mentioned that you current debit card is already expired, if you are able to visit a TD Bank Store location during normal lobby hours, you may obtain a new debit card immediately. To find out TD store locations near you, please visit, http://go.td.com/1f9DSJR. All TD Bank stores have instant issue machines where any Customer Service Representative would be happy to print out a new card for you during your visit. You will walk out with a new card in your hand! Once at the Store, please ask the Store representative to close the replacement card which is already mailed to you since it will no longer be useful once you receive a new card at the Store.
We'd also like to mention that you can order a new debit card by calling us directly at 888-751-9000, available 24/7, and after account verification, we'd be happy to order one for you.
Another way to request a TD Visa Debit Card is by sending a secure message via Online Banking. If you are already enrolled, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: https://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." When doing so, please include your current address so that we can ensure we're mailing the card to the right location for you. If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists.
No matter which option you prefer, please be sure to confirm with our Banking Specialists that we have your current contact info on file. If not, we'll be more than happy to update it for you.
Thanks for joining us Dale, and please take care.
Alara B, Mount Laurel
October 4, 2016 09:50:42 AM