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January 11, 2015 11:20:51 AM
In reply to Keith, Aberdeen
Hey Keith, thanks for coming by TD Helps and letting us assist you!
Typically, replacement debit cards are automatically mailed to your address of record approximately 3-4 weeks prior to the expiration date. Your current Visa debit card is valid until the last day of the expiring month. Once the replacement debit card is mailed, you may receive your card via mail within 7 to 10 business days.
If you have not received your new card yet, or have had an address change and the card has already expired, we request that you please call Customer Service 24/7 at 888-751-9000 so that we can send you a new one. You may also visit your local TD Bank Store where you can receive one immediately. Take a look here: http://bit.ly/TDStores to find hours and locations near you.
Another way to contact us is by sending a secured message via Online Banking. To send a secure message, you will need to be enrolled to Online Banking first. If you are not enrolled to Online Banking yet, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number, and your e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s). Once you are logged in, you will then select the "Customer Service" tab after you log in. Beneath the section entitled "Message Center" select "Send a Message."
We hope this helps. Have a great weekend!
Kristen P, Mount Laurel
January 11, 2015 11:22:29 AM