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February 17, 2015 01:45:55 PM
In reply to Deborah, Audubon
Welcome to TD Helps and thank you for sending us your question, Deborah.
Please understand that we would like to assist you here; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account transactions with you and they'll also offer options to get it resolved, such as canceling your current card, issuing a new card and filing a Regulation E dispute form as needed. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Please reach out to us again though if you have any further questions. Have a great day!
LiShu R, Mount Laurel
February 17, 2015 01:46:47 PM