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my debit card and checking account was hacked, I need to speak with someone to stop the payments made to the hacker.
Dayna, Winter Haven
July 3, 2017 11:10:21 AM
In reply to Dayna, Winter Haven
Thank you for coming to TD Helps with your question, Dayna. We're sorry to hear this and would be glad to help point you in the right direction for assistance.
Usually, if you've had unauthorized activities occur on your account, TD Bank is able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to connect with one of our knowledgeable Banking Specialists about these charges in question. Our Specialists are available 24/7 at 888-751-9000. After account verification, they'll be able to review the unauthorized activities which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
We hope this is the information you needed, Dayna! Let us know what else we can do to help, and take care.
Customer Service Team, Mount Laurel
July 3, 2017 11:12:36 AM