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February 28, 2018 09:15:13 AM
In reply to Paul, Ellicottville
Hi Paul, thanks for stopping by!
We’re sorry that your debit card has broken, and we'll be happy to help you obtain a new card.
First, you may request a new debit card by calling us directly. You may reach us 24 hours a day, 7 days a week at 888-751-9000. Upon account verification, a Specialist will gladly help process a new debit card for your account.
If you currently have access to your online banking, you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/2H8iXLO. Once you've successfully logged in, please select the 'Account Options' tab, and click on 'Account Services'. From there, you will be able to send us a secure message. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu.
If you need your debit card to be mailed to an address which is not on file, we ask that you include specific information in your message. We ask that you provide your full name, account number, address, and the statement "I take full responsibility for the debit card to be mailed to this alternate address". Once we receive your message, we'll be happy to process your request.
Please know that we would like to assist you directly; however, as TD Helps is not considered a secured forum, we do not have access to your account or personal information.
We hope to hear from you soon, Paul, and that this helps.
Have a great day!
Natasha M, Mt. Laurel
February 28, 2018 09:16:51 AM