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My debit card has the visa logo on it but I cant seem to purchase things online with it. my debit card works fine in stores. do I need to activate that feature?
February 16, 2017 02:35:21 PM
In reply to erika, Ajax
Thanks for joining us today, Erika. We'd be glad to discuss.
You are able to use your TD debit card anywhere Visa is accepted worldwide including online. If you're having trouble making online transactions, we recommend contacting us directly so we may review your account.
To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Keep in mind that if this is in regard to your TD Canada Trust debit card, we recommend contacting them directly. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
We hope to hear from you soon, Erika. Have a good day.
Megan K, Mount Laurel
February 16, 2017 02:35:32 PM