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June 16, 2015 11:00:52 AM
In reply to Sharindelle, Lawrence
Thank you for joining us on TD Helps, Sharindelle! As your debit card is damaged, you may certainly request a new card mailed to you.
To best assist you, we ask that you contact us directly. If you're currently enrolled for Online Banking, we invite you to send us a Secure Message via your TD Bank Online Banking. Please first log on to your account from here: http://bit.ly/1eaISlq. On the left-hand side, you should see an option to "Send a secure message" located in the “Message Center."
To request a new card mailed to an alternate address, please be sure to include the following information in your message:
-Address to where the card should be mailed
-Do you want your card to be sent via Federal Express?
Please include the following statement “I take full responsibility for the card being mailed to the alternate address.” If you haven't submitted your travel information to us, please also include your trip dates and destination(s) so that we can update your travel notification and help you as quickly as possible with your new card.
In addition, we offer a collect number that you can use to contact us toll-free while you're out of the country. Our Banking Specialists are available 24/7 and after account verification, they would be happy to help. To call us from outside the United States, please dial 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
We hope these options help, Sharindelle, enjoy the rest of your trip!
LiShu R, Mount Laurel
June 16, 2015 11:02:42 AM