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i can not use my debit card!!!! can someone please resolve this issue immediately!
December 26, 2017 02:11:31 PM
In reply to shariyf, philadelphia
We're sorry to hear that you're having trouble with your debit card, Shariyf!
There are a variety of reasons why a debit card can encounter acceptance issues. To have a Specialist review your card specifically, we encourage you to reach out to us directly.
You're able to connect with a Banking Specialist 24/7 at 888-751-9000. Once speaking with a Specialist, they will be happy to verify your account information and review your debit card.
Our TD Store Specialists are also available during lobby hours to review your debit card concerns. Take a look at TD Stores near you and their lobby hours here: http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We apologize that we are unable to review your debit card concerns via TD Helps. TD Helps is considered an unsecured forum and because of this, we are unable to assist with account specific concerns.
Talk to you soon, Shariyf, and have a great week!
Megan K, Mount Laurel
December 26, 2017 02:11:42 PM