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Tried to buy something online, said their is an issue with my card.
February 15, 2015 07:33:06 PM
3 people recommended this |
In reply to Jordan, Ramsy
Thanks for reaching out to us and sorry to hear about any issues you might be having with a purchase, Jordan. We'll be glad to let you know what you can do to resolve this.
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, you are more than welcome to contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to determine what the trouble may be and get your card back up and running.
Additionally, you may visit any TD Bank Store for assistance with your card in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may send us a Secure Message so that we can check on your card this way for you. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We look forward to speaking with you soon, Jordan and hope this helps you make your purchase!
Kristen P, Mount Laurel
February 15, 2015 07:36:08 PM
I AM CURRENTLY HAVING A PROBLEM WITH MY DEBIT CARD, MY ACCOUNT HAS BEEN HACKED AND MY PHONE IS OUT.
I WOULD LIKE TO ENACT TO OVERDRAFT PROTECTION, AS MY BALANCE READS $0.00 IF THAT IS POSSIBLE.
August 29, 2017 12:42:45 PM
In reply to MICHAEL, LEEDS
Good afternoon, Michael, and thanks for joining in on the conversation today.
As our friend Kristen has stated above, TD Helps is not currently considered a secure forum of contact, and because of this, we are unable to access your account or personal information. So that we may properly assist you, we ask that you contact us directly.
We completely understand that you are not currently able to connect with us by phone, and that's okay, as you're more than welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
Thanks again for stopping by today, Michael. We hope you have a great day.
Brittany M, Mount Laurel
August 29, 2017 12:43:03 PM