Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I live in New Jersey but currently I'm in school in Virginia. I bought clothes recently with my debit card while I was here and it worked perfectly fine. But when I tried to purchase a laptop case online, It said my form of payment was declined. So i checked my numbers again to make sure and it was all correct and I have more than enough money for it it work. Why won't it let me?
September 21, 2015 04:54:09 PM
2 people recommended this |
In reply to Kathryn, Harrisonburg
We're sorry to hear you're having trouble using your debit card. We'll be sure to point you in the right direction for assistance.
We'd like to be able to help you with this directly however, as TD Helps is considered an unsecure site, we do not have access to your personal account information. To best assist you, we ask that you contact our Banking Specialists 24/7 at 888-751-9000 or visit a nearby TD Store. For a listing of our locations and hours please view: http://bit.ly/TDStores. After account verification our Banking Specialists will be able to view your debit card to see what is causing it to be declined.
We look forward to hearing from you soon, Kathryn and take care.
Colleen B, Mount Laurel
September 21, 2015 04:54:40 PM
1 person recommended this
My debit card is not working and I'm not able to log in my acct
January 21, 2018 01:46:12 PM
In reply to Wanda, Starke
Good afternoon, Wanda. We're sorry that your debit card isn't working, and we'll be happy to help you.
There are many reasons why your debit card may be declined. Some of these reasons may be that the incorrect CVV or expiration date was entered. There are some cases where we may decline your debit card to ensure that the activity is valid.
So that we may review your account, we kindly ask that you give us a call. You may reach us 24 hours a day, 7 days a week, by dialing 888-751-9000. Upon account verification, a Banking Specialist will gladly assist you with your debit card and help you back online.
If you'd prefer, you may also visit us at your nearest TD Bank Store. We invite you to click here: http://bit.ly/TDStores to find a Store location near you!
Please know that we would like to assist you directly; however, as TD Helps is not considered a secured forum, we do not have access to your account or personal information.
We hope to hear from you soon, Wanda, take care!
Natasha M, Mt. Laurel
January 21, 2018 01:46:55 PM