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October 19, 2015 07:27:28 AM
In reply to Sam, Waltham
Hi Sam and thanks for reaching out this morning to TD Helps.
Please understand, as this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://bit.ly/TDStores.
In addition, it sounds like you're enrolled for Online Banking; therefore, you may send a Secure Message using www.tdbank.com. To send a Secure Message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists.
Please know that we would like to assist you directly; however, as TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Hope this helps and have a nice day.
Sandy D, Mount Laurel
October 19, 2015 07:39:07 AM