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I've tried to use it in Tim Hortons but it does not seem to be working and it got declined.
June 8, 2015 01:12:18 PM
In reply to Selina, Toronto
We're sorry to hear that you're having trouble with your Debit Card, Selina and we'd be glad to help.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://bit.ly/TDStores.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We've also noticed that you're writing to us from Canada. If this is pertaining to your TD Canada Trust account, we recommend taking a look here: http://bit.ly/1MC3i3q. Our friends on the Canadian TD Helps Team have answered a similar question to yours! If you do not find their reply helpful, feel free to submit your own question by following the previous link.
If you need to speak with a TD Canada Trust Representative directly, feel free to take a look at their "Contact Us" page found here: http://bit.ly/1woOVay.
We hope this helps, Selina and have a good afternoon.
Megan K, Mount Laurel
June 8, 2015 01:12:46 PM
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