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Al, Lake city
February 27, 2015 12:25:37 PM
In reply to Al, Lake city
Thank you for visiting TD Helps today, Al. We're sorry to hear of any troubles you are having with your debit card but would be happy to help point you in the right direction for help.
As this is pertaining to your specific account, we would need to review this further with you. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person, during normal lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, you may also send us a Secure Message if you are enrolled for Online Banking. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day.
LiShu R, Mount Laurel
February 27, 2015 12:26:41 PM