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went through. My debit card has bee gettin declined since yesterday. How do I fid out with the problem is> My debit card has bee getting declined since yesterday. I made a purchase at Wal-Mart and it was declined twice, once with a code 5, another with a code 12, if this means anything to you. I ended up sending a check through which automatically withdraws money just like a debit card, so money in my account is not the issue. I tried my card at several other different places and continues to get declined. I have no idea what is going on!
Caroline, Wilmington, NC
January 15, 2018 02:09:29 PM
In reply to Caroline, Wilmington, NC
We’re sorry to hear that you're having trouble with your debit card, Caroline. We'd be glad to point you in the right direction.
Please know that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account to assist directly.
We recommend reaching out to us directly to discuss your account. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We apologize for any inconvenience, Caroline. Talk to you soon.
Megan K, Mount Laurel
January 15, 2018 02:10:37 PM