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I tried to make two purchases yesterday, but my card was rejected. I don't understand why, there is plenty of money in my account.
August 13, 2015 12:08:19 PM
1 person recommended this |
In reply to Margaret, Springfield
We're sorry to hear that you've encountered an acceptance issue, Margaret. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you reach out to us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000. After account verification our Representatives will be glad to help determine the issue.
Similarly, you are able to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Margaret and have a good day.
Megan K, Mount Laurel
August 13, 2015 12:08:55 PM