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Trying to make a purchase of $30 on my iPhone, the card was returned as "unable to validate card". Is there a reason why this would happen?
January 21, 2015 12:38:28 PM
In reply to Michael, Oakland
Good afternoon, Michael and thanks for reaching out to TD Helps today. We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help.
As this is pertaining to your specific account and debit card, we would need to review this further with you. Although we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person during normal lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, you may also send us a secure message if you are enrolled for online banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We hope this information answers all your questions. Please let us know if should you have any further questions. Have a great day!
LiShu R, Mount Laurel
January 21, 2015 12:40:08 PM