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I received a reminder that my debit card will expire in January. I'm currently residing abroad and cannot attend to the matter personally at my branch. Can I give power to attorney to a family member? Otherwise, please advise.
December 3, 2014 01:37:27 PM
In reply to Maya, Toronto
Hi Maya, thanks for connecting with us today. TD Helps is glad to assist you with any debit card concerns you have.
If your current TD Bank VISA Debit Card is expiring, then we will automatically reissue a new card to the address you have on file with us approximately 4-6 weeks before expiration. Please be aware that if you are abroad for an extended period of time, we can update your account to include a temporary foreign mailing address while keeping your permanent address still on record. This way, we can send your new card to your current location wherever you're at!
You can update your mailing address we have on file several ways. If you are already enrolled in TD Bank Online Banking for longer than 30 days, you can log in here: http://bit.ly/1eaISlq. If you go to the Customer Service tab on the top right, you can update your mailing information before the new card is sent out. Just click on the option to "Change Address, Phone, E-Mail Address" under the Self Service heading and within 24-48 hours we'll update your account with your current location!
Another option to update your mailing address would be to mail in a request to update your contact information. Please feel free to mail your request to:
TD Bank, NA 6000 Atrium Way Mt Laurel, NJ 08054 Mail Stop # NJ5-002-215
Please make sure that you properly identify your name and account number (and Business name if applicable), and sign your request for processing.
If these options aren't available to you right now, then you can always reach out to a Banking Specialist to update the information for your Personal account (or even order you a new card early) at 888-751-9000. We're here 24 hours a day and after authenticating your account, would be happy to update any contact information we have on file. If you are currently outside the United States you may do so by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
Also, we notice you're reaching out to us from Canada, so in case you meant to get in touch with our partners up at TD Canada Trust, we found this link that you might find helpful: http://bit.ly/11UjQ4H and also feel free to check out this link: http://bit.ly/1rWcPqs. Also, our friends in Canada can assist you further if you have any other questions. Check out their page here: http://bit.ly/1kD3iFr.You can reach out to them 24/7 at 866-222-3456.
Hope this helps Maya. Have a great trip and stay safe!
Yen D, Mount Laurel
December 3, 2014 02:03:03 PM
In reply to Yen, Mount Laurel
Thanks very much, Yen!
December 9, 2014 04:02:01 PM
We're glad to hear we helped you, Maya!
You're more than welcome, and don't hesitate to write in if you find you have any other questions while you're away! Have a great one.
Kristen P, Mount Laurel
December 9, 2014 04:03:22 PM
Good afternoon to you. I'm currently living abroad and my Debit card is expiring in OCT 2017. I was not able to renew it personally due to living abroad and so my new card was sent to my Canadian address. My mother is taking care of my card and has tried to activate it before sending it to me here in the UK by using my pin. However, it says that she's pressed the wrong pin. Do I have to wait until my old card actually expires before I can activate the new one? Or have I just totally forgotten my pin as it has been a year since I've used it?
October 3, 2017 11:37:51 AM
In reply to Carlo, Stoke-on-Trent
Hi Carlo. Thanks for reaching out to us from across the pond!
You shouldn't have to wait for your current debit card to expire before activating your new one. It sounds like you may simply have forgotten your PIN. We'd be happy to have PIN reminder mailed to your address on file if you need it provided to you. Just give us a call or send us a secure message and we'd be happy to do this for you.
To reach us by phone from overseas, please use country code 011 and call 856-751-9000 or call us collect with operator assistance from a landline at 215-569-0518. We have representatives available 24/7 that can help take care of this for you. As we'd mentioned, you can also send us a secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less..
As you'd mentioned that the card was mailed to your Canadian address, we'd like to make you aware that you've reached us here at TD Bank in the United States. If the card you've been issued is actually from TD Canada Trust, we'd like to provide you with options for reaching someone in Canada that can help.
You can start by posing your question to our friends at TD Helps in Canada, by clicking here: https://go.td.com/1QBOF4U. If you'd like to speak with a representative at TD Canada Trust directly, you can call their 24/7 Customer Service line at 866-222-3456. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We hope you're having a great Tuesday, Carlo!
Candice A, Mount Laurel
October 3, 2017 11:39:09 AM
I am currently living and working in Kazakhstan and cannot return to Canada until July 1, 2018. I would request to have my existing card extended. Any other issue is the would our online account be interrupted when the new card being issue and not activated from now to July 2018? You cannot really send any document to Kazakhstan by mail safely without getting lost. We rely on the debit card to withdraw local money. Please advice..
Roger Pun, Edmonton
February 3, 2018 12:08:44 PM
In reply to Roger Pun, Edmonton
Good afternoon, Roger, and thanks for joining in on the conversation today.
We're sorry to hear that your card may be about to expire, and that you may be unable to receive a new one in the mail. While we'd like to assist you directly, as you mentioned that you'll be returning to Canada in July, it sounds as though you may have an Access Card with TD Canada Trust.
If this is the case, please know that you are currently speaking with TD Bank, partner of TD Canada Trust in the United States. While we both may share the same TD shield, we are different entities, and so that we may better assist you with your concerns, we'd like to recommend that you connect with TD Canada Trust directly.
If you'd prefer, you may ask your question again on TD Canada Trust TD Helps Page. To do so, click here: https://go.td.com/1Ymzfmu, as this link will take you directly to their page.
If you'd rather speak with a TD Canada Trust Banking Specialist, you're welcome to do so, 24/7, by calling 1-866-222-3456. If calling may not be convenient for you, check out the link we have provided here: https://go.td.com/1woOVay to view all the additional options you have when wanting to contact TD Canada Trust.
Thanks again for joining us, Roger.
Brittany M, Mount Laurel
February 3, 2018 12:10:03 PM