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October 27, 2017 08:23:36 AM
In reply to Michelle, Ottawa
Good morning, Michelle, and welcome to TD Helps.
We're so sorry to hear that you're having trouble with your Online Banking, and we'll be more than happy to help.
Before we begin, we notice that you're writing into us today from Ottawa, and because of this, we believe that you may have intended to reach a Specialist from TD Canada Trust. Please know that, currently, you are speaking with TD Bank, located in the United States. While TD Bank and TD Canada Trust share the same shield, please know that we are different entities, and because of this, unfortunately, we are unable to access any account or personal information you may have with Canada Trust.
However, please don't worry, as you're more than welcome to connect with a TD Canada Trust Customer Service Specialist at 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week for your convenience.
In addition to calling, we have provided a link here https://go.td.com/1woOVay with all the additional options you have when wanting to contact TD Canada Trust. You may also ask your question again by visiting the link here https://go.td.com/1Ymzfmu, which will take you directly to TD Canada Trusts TD Helps page.
We're sorry we couldn't further assist you today, Michelle, but we hope this helps.
Enjoy the start to your weekend.
Brittany M, Mount Laurel
October 27, 2017 08:23:57 AM