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July 13, 2015 05:02:28 PM
In reply to Michele, Middletown
Thanks for reaching out to us on TD Helps, Michelle. We'd be glad to clarify.
First, we'd like to mention that it sounds like your account is enrolled in our optional TD Debit Card Advance feature. If so, please note that this is an optional overdraft service we offer with our checking accounts that may help you avoid debit card declines. If your account is enrolled in this service, we may allow you to authorize ATM transactions or one-time debit card purchases even if you don't have enough money available in your account.
We ask that you take a look here: http://bit.ly/1voNBCy for more details and also here: http://bit.ly/Yv0ulC for more specific information.
Please note that as this is a discretionary service, a purchase or withdrawal on your account can be declined even if your account is enrolled in this feature. As this is pertaining to your account specifically, we ask that you reach out to us directly to discuss in greater detail. You are able to call us 24/7 by dialing 888-751-9000 or visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Michelle and if you have any further questions, please let us know.
Megan K, Mount Laurel
July 13, 2015 05:05:35 PM