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My grandpa sent a wire transfer from the volksbank in eichenau germany on dec 20 2016, to my td canada trust account. unfortunately i gave him my account number with an extra number. The money never got to my account and when his bank did a trace they located the money with td canada trust and sent me a reference number and told me to attend my branch and get the money. When i attended Jan 6 2016 no one at my branch could find the transferred money. Is there anything else that i can do. Grandpa will try and have the transfer traced again to see if it was returned. Would the Td Trust send the money back ?
January 7, 2017 09:12:40 AM
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In reply to Dennis, Winnipeg
Thanks for contacting TD Helps today, Dennis. We'll be happy to point you in the right direction.
We notice that you're writing into us from Winnipeg, CA, and based on your concerns, it appears that you may be looking to contact TD Canada Trust. We would like to take this opportunity to inform you that you have reached the U.S. side of TD Bank.
We have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu. A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We hope this helped, Dennis. Enjoy the rest of your day, and have a great weekend.
Customer Service Team, Mount Laurel
January 7, 2017 09:12:54 AM