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While I was shopping online I had 50$ and went to go buy something and it declined my card and said I only had 9$ so I don't know how the money disappeared
Brett, Prince Rupert
March 6, 2017 07:02:11 AM
In reply to Brett, Prince Rupert
We're sorry to hear about this, Brett. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If this is in regard to your account with TD Canada Trust, we recommend reaching them for assistance. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Brett. Have a good day.
Megan K, Mount Laurel
March 6, 2017 07:03:06 AM