Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Ana, Brookly, NY
October 31, 2014 01:49:40 PM
In reply to Ana, Brookly, NY
Welcome to TD Helps and thank you for sending us your question, Ana.
When scheduling a bill payment via TD Bank Bill Pay, payments you make are delivered in one of two ways:
By electronic transmission: These Billers receive your payments through secure electronic transmission.
By draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the biller.
This payment method is determined by the biller. We always try to send the payment out electronically; however, if your payee is not set up to receive electronic transmittals from financial institutions or if there is some information that does not match (such as the account number or account-holder’s name), we process a paper draft check and mail it directly to the biller.
We also like to invite you to take a look at our Bill Pay Frequently Asked Questions (FAQs) by clicking here: http://bit.ly/1gWIrp7.
If you have additional questions or need further assistance, please feel free to call 800-493-7562, 24/7 to speak with one of our Digital Banking Specialists. After account verification they'd be more than happy to assist you. Additionally, you may visit any TD Bank Store to have your questions answered in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
We hope the information provided helps! Let us know if you have any further questions. Have a great one.
Colleen B, Mount Laurel
October 31, 2014 02:41:58 PM