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able to get through for at least a week. For some reason, her May chewck was not cashed and someone told her that the account has been closed. She has never been late with a payment. . What can I tell her? My mother just called me and asked what she should do since she has been trying to call for information on her mortgage and has not been able to get through for at least a week. For some reason, her May check was not cashed and someone told her that the account has been closed. She has never been late with a payment. . What can I tell her?
Brad, Mill Valley, CA
June 22, 2017 12:24:42 PM
In reply to Brad, Mill Valley, CA
We're sorry to hear that your mom is having trouble contacting us in regard to her mortgage, Brad, and we'll be happy to help.
The most convenient way to get in touch with someone in regard to her payments would be for her to contact us directly. We recommend that she contact our Financial Solution Group at 1-800-937-5020. Specialists are available at this number 24 hours a day, 7 days a week, and will be more than happy to further assist your mom.
We understand that she may have attempted to reach out by phone previously, and had trouble doing so. Another option she has, if it's more convenient for her, would be for her to visit her nearest TD Store location. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We apologize again that your mother was having trouble reaching us, Brad, and we hope this information helps. Enjoy the rest of your day!
Customer Service Team, Mount Laurel
June 22, 2017 12:26:20 PM