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my mother's checking account has her 3 daughter's names on it and her statement keeps going to one of my sisters address. This is irritating my mother. Who is in charge of sending out the statements, is that done by her branch itself of by the main bank?
October 13, 2017 01:43:50 PM
In reply to Amy, Shirley
Good afternoon, Amy.
We appreciate you bringing your concerns to TD Helps today, and we'll be happy to help.
We'd first like to take a moment to apologize for any frustration and confusion this may be causing your mother. As you stated that she currently has three additional signers on her account, it's important to note that when a joint account is established, all signers on the account will have the ability to access transactions, as well as perform maintenance, such as an address change.
Based on the information you have provided, it sounds as if the address on your mothers account may have been changed to reflect your sisters. If this is the case, don't worry, as your mother can easily change the address back to her preferred address, and we'll be happy to help her do so.
The first and most convenient way for your mother to change her address is for her to log into her own Personal Online Banking, which can be done from here: https://go.td.com/1eaISlq. If she doesn’t yet have access to her Online Banking, she's welcome to click here: https://go.td.com/1lU2qfY to get started. She will need her account number, debit card number, Social Security Number, and a valid email address to complete the enrollment process, and if she has any trouble at all, she's welcome to call and speak with a Banking Specialist, 24/7, at 1-888-751-9000.
Once she's able to gain access to her Online Banking, she'll first want to click on the 'Customer Service' tab towards the top, right hand side of her screen. Next, under 'Update Profile and Preferences', she'll want to click on the 'Contact Info' link. She will then have the option to select which accounts she would like to have her new address reflected on, and then proceed to enter in the information. She may even update her phone number and email address from this same screen. Once completed, she'll just need to select 'Send'.
If she has any trouble, or if she'd prefer to speak with a Banking Specialist, she's more than welcome to call the number listed above. After verification, one of our Specialists will be more than happy to help. Additionally, as always, she's also able to visit her nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We sincerely hope this helps both you and your mother, Amy. Please let us know if you have any additional questions, and have a great weekend.
Brittany M, Mount Laurel
October 13, 2017 01:44:15 PM