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August 17, 2015 02:32:13 PM
In reply to Bernard, Woodbridge
Thanks for reaching us on TD Helps, Bernard. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you reach out to us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to confirm whether or not a transaction applied.
You are also able to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
If you are enrolled in Online Banking, you are able to confirm that the transaction applied from your home computer. To sign in please visit http://bit.ly/1eaISlq. You are then able to select the account the transaction should have been debited from. Online Banking automatically displays your last 10 days of activity. If you need more information, please use the drop down menu next to "Show transactions from" to expand your search.
If you are not currently enrolled in online access, feel free to sign up at any time here: http://bit.ly/1lU2qfY. Please know that you will need your account number, ATM/Debit Card, Social Security Number and email address. If you have any trouble, feel free to call the number listed above or visit any TD Store.
Keep in mind that TD Helps is considered an unsecured forum. Though we would like to assist you directly, we do not have access to your account/personal information.
We hope to hear from you soon, Bernard and have a good day.
Megan K, Mount Laurel
August 17, 2015 02:32:53 PM