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I am currently in Paris and need access to cash. I am assuming my debit card has been blocked since I never authorized foreign transactions before I left the country. I had my sister call with all of my information even confirming my most recently transaction but was told I had to be the one to speak to a representative. Is there any way I can aitboitized via this platform?
December 19, 2014 12:47:03 PM
In reply to Syng, Tewksbury
Thanks for making a stop at TD Helps, Syng.
Please understand that although you would like to assist you directly, we do not have access to your account information as this is considered an unsecure forum.
TD Bank Visa Debit cards can be used worldwide at any location which accepts Visa. If you are unable to use your card, you may not have a travel notification set at this time. A travel notification helps us recognize unauthorized transactions on your account. Additionally, for your protection, we will also continue to monitor card activity even when a notification is set, and the card may be blocked temporarily until we're able to verify the transactions.
The easiest way you can set a travel notification is to send us a Secured Message from your TD Bank Online Banking account. You can log in here: http://bit.ly/1eaISlq with your user name and password. You can then send us a Secured Message by clicking on the Customer Service tab, and using the Send a Message link. We'll need the exact travel dates, destinations and any connecting flight information if applicable.
If you are not yet enrolled in Online Banking for your account and would like to enroll, please click here: http://bit.ly/1lU2qfY to begin the enrollment process. To complete this process and have immediate access to your account online, you will need your account number, debit card number and Social Security number handy.
If you don't have some of the required information or can't log in, don't worry. You are also welcome to give us a call to place the travel note, and enroll in online banking as well if needed. A TD Bank Specialist can assist 24/7. From Paris, please contact us from outside the United States at 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. Or, review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
We hope this helps Syng. Have a great one and let us know if you have any other questions.
Yen D, Mount Laurel
December 19, 2014 12:48:31 PM