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i live in canada now，i opened a us dollar account in td bank last month. i received my debit card yesterday and found my name is wrong on my debit card,what can i do? my name is heping li,not hepinj li. thank you
January 18, 2017 11:42:29 AM
In reply to heping, toronto,markham
Thanks for contacting TD Helps today. Heping. We're more than happy to provide you with options to receive a new debit card.
Your best option to have a replacement card sent to you would be to call 1-888-751-9000 and speak with a Live Customer Service Representative, who are available 24 hours a day, 7 days a week. They will be more than happy to have a new Debit Card sent out to you. Since you stated that you are currently not in the U.S., you may also call via collect with operator assistance by dialing 00+1-215-569-0518 from a non-mobile telephone.
If you are unable to call us, you also have the option of sending a Secure Message through your Online Banking. To send a secure message you must first be enrolled in Online Banking. If you are enrolled, you may proceed with sending a secure message by selecting "Send a secure message" located on the left hand side of the page, beneath "Message Center". You can also find the "Message Center" by clicking on the "Customer Service" tab at the top of the page.
If you decide to use our Secured Message option to request a new Debit Card, and are looking to have it sent to a different address other than what we have on record, we ask that you please provide the following information in your message:
Account number Your name Address to where the card should be mailed Do you want your card to be sent via Federal Express?
Please also include the following statement “I take full responsibility for the card being mailed to the alternate address.”
We hope this helps, Heping, and please enjoy the rest of your day.
Shanika A, Mount Laurel
January 18, 2017 11:43:33 AM