Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I had just gotten a new debit card and it will not let me do online purchases
June 15, 2015 11:48:02 AM
In reply to Justin, Ronkonkoma
We're sorry to hear that you're having trouble with your Debit Card, Justin. We'd be glad to help.
When you receive a replacement Debit Card, the first thing you have to do is activate the Card. You are able to activate your Debit Card 24/7 by dialing 888-553-4122. This line will guide you through automated prompts and by the end of the call, your new Debit Card will be activated! To take a look at the activation instructions and to check out the discounts available with your debit card, please see http://bit.ly/1FZhWQn.
If you're uncertain if your Debit Card was activated successfully, we ask that you contact us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to confirm your Card is active and determine what is causing your acceptance issues.
Similarly, you are able to visit us during lobby hours at any TD Store for assistance. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Justin and have a good day.
Megan K, Mount Laurel
June 15, 2015 11:48:37 AM